Terms and Conditions
Little Mesters Brewing (“we or us") are committed to protecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is us.
Information we collect from you
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site www.littlemestersbrewing.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph or other personal information.
Information we collect about you. With regard to each of your visits to our site we will automatically collect technical information, technical information and information about your visit.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
We use information held about you in the following ways:
Information you give to us. We will use this information: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form); to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive.
Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; analytics and search engine providers that assist us in the improvement and optimisation of our site; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We will disclose your personal information to third parties:
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us directly.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Delivery & Shipping Information
Delivery is charged at £6.95.There are higher charges for Scotland and Northern Ireland. For a full breakdown of rates please see the below table:
England & Wales - £6.95
Central Scotland - £7.95
Northern Ireland - £18.95
Delivery & Shipping FAQ
How long will it take for me to receive my order?
We aim to dispatch orders within 3-5 working days. During busy periods we may increase this processing time.
Can I track my order?
Yes. We use APC as our courier service and you will be sent tracking information directly from APC once your order has left us.
I haven’t received my order, what do I do?
If your parcel hasn’t arrived after the 5 day limit, please check your tracking information and contact us directly on firstname.lastname@example.org.
Alternatively, you can contact APC directly on: 0800 37 37 37 and provide them with your tracking number.
Will I need to sign for my order?
Yes. If there is no-one at home, the APC driver will leave a calling card. You can call to either rearrange delivery or arrange a collection from your local depot.
Please note: Little Mesters Brewing cannot accept responsibility for a failed delivery if you weren't in to receive your package.
Can I add an item to an existing order?
Unfortunately this is not something our system allows us to do.
Can I change my delivery details?
Yes, you can change your delivery details by emailing us promptly on: email@example.com.
Alternatively, contact us to request that you have your order left in a safe place/with a neighbour if you aren't going to be home.
Please note: Little Mesters Brewing cannot accept responsibility for a failed delivery if you’ve provided an incorrect address.
Can I return an item?
Yes, you can return an item provided this is done within 14 days of placing your order. To do so, please email us on: firstname.lastname@example.org. If you contact us outside of these 14 days, Little Mesters Brewing reserves the right to refuse a refund.
Please ensure that any returned items are returned in their original condition.
When will I be refunded for a returned item?
Once the returned item is received and checked, we will process your refund within 3 working days. You will receive credit back into the same account you paid with within 5-10 business days.
My item is damaged, what do I do?
If the item you have received is damaged or faulty we will require photographic evidence of any damaged goods.
If your items are damaged upon receiving the order, you reserve the right to refuse delivery. In this case, please inform the courier who can then arrange for the parcel to be returned for us to process your refund.
If you then email email@example.com to allow us time to rectify the situation and proceed with the actions your require.
Can I exchange my item?
If you would like to change the size of your item then please follow our returns procedure above. If it is a direct swap with no price difference, we will simply send you the new item upon receipt of the original. If there is a price difference, we will need to process a refund (as per the refund policy) and ask you to place a new order.
Please contact us directly to ensure that alternative sizes are in stock.